Dear Mr. Moser,

My name is Walter Sasiadek and I've been involved in the Hospitality Industry since 1968. I mention this because the comments I'm about to make come from years of on-hands experience at some of the finer hotels in the world as well as formal education in the field.

First some background. I've stayed at the Hampton Inn in Woodbridge on three occasions in the last 3 months. Your hotel was selected and paid for by Arirang Hibachi Steakhouse & Sushi Bar Restaurants who have retained me in a consulting capacity. This company brings in a number of guests throughout the year who stay at your hotel.

On each occasion I have observed Mr. Mark Ludes in action. He has always been warm, accommodating and professional. On my second visit he offered to pick me up at the airport on my next trip. I call that "ABCD service" - Above and Beyond the Call of Duty.

But what motivated this letter was how Mr. Ludes handled a credit card snafu. I was inadvertently charged for my stay. When informed he quickly contacted me and communicated that everything would be taken care of. Not only was it taken care of but he FOLLOWED UP to make sure I was satisfied. Similar things have happened to me at the Waldorf-Astoria and at the Madison Towers hotels. I assure you that I did not receive the level of service from them that Mr. Ludes provided.

In your highly competitive marketplace be assured that you have someone in place, Mr. Ludes, who is part of the solution and not part of the problem. He talks the talk and walks the walk - I will be great word of mouth advertising for Hampton Inn at Woodbridge for a long time to come.

Sincerely,
Walter Sasiadek