Subject: Superior Service
April 9 2007
More often than not, business travelers like me are quick to point out poor performance or report a bad experience but that is not my intention here, quite the contrary. All across the nation businesses claim to provide the best customer service and frankly I usually consider it a bunch of hype. That was until I started staying with increased frequency at your Hampton Inn in Woodbridge, NJ. Here the claim of good customer service is not a gimmick but rather a culture that permeates the entire staff. The service, amenities and cleanliness far exceeds any hotel I have stayed anywhere in the United States, bar none! Granted the Hilton, or Hilton Garden Inn down the street will boast great service with all the bells and whistles, but more often than not comes across as forced or contrived. That is where Mr. Mark Ludes and his staff (Scott, Monique, Christina, and Ralph) separate themselves from the pack. When I walk into this Hampton Inn I feel like a part of their family, I feel as welcome there as I do in my own home. It is the norm to be greeted by everyone with a warm smile and sincere salutation. Since I work in the retail segment, I can appreciate the challenge and recognize the super job being done to make this hotel standout.

It is my hope that all of my nearly 150 nights in a hotel this year can be as nice and comfortable as my stays here. Nevertheless, the reality is they will not since the Hampton Inn in Woodbridge, NJ has set the bar too high for others to achieve.

Regards,

Joe Nowakoski

PetSmart